Terms & conditions

fomo.ooo watches public conversations on the platforms you switch on, ranks the ones that match what you sell, and drafts a reply for you to edit. We provide listening and drafting. You choose what to post, you post it from your own account, and you remain the author of every reply.

You must be at least 18 and authorised to act for the business you sign up with. Keep your login details secure — activity under your account is your responsibility. Give us accurate information about your business, because the quality of the research depends on it.

• Reply only where your answer is genuinely useful to the person who posted.
• Follow the rules of every community you post in, including its rules on self-promotion, and never automate posting in a way those rules forbid.
• Be honest about who you are and what you sell. Do not pose as an unrelated happy customer.
• Do not use the service to harvest personal data, to contact people who have asked you to stop, or in breach of the privacy laws that apply to you.
• No harassment, deception, malware, phishing, or attempts to circumvent limits or security controls.

We may suspend an account that breaks these rules, including where posting behaviour puts other users or our platform access at risk.

Posts are collected from public sources and from platforms you sign in to, and both the ranking and the drafted reply can be wrong. We link to the original post so you can read it in full. Read every draft before you post it — you are responsible for anything published under your name.

Paid plans are billed monthly or yearly in advance. A trial runs for seven days from the day you start it; if you do not cancel before it ends, the plan you selected begins and is charged at the advertised rate. Plan limits (for example the scope of research included) apply per account.

Cancel at any time from your account or by emailing us. Cancellation takes effect at the end of the current billing period and you keep access until then. Part-used periods are not refunded except where the law requires it.

What you tell us — your website, what you sell, who buys it and how your replies should sound — stays yours. You give us permission to use it solely to find relevant conversations and draft replies for your account. We do not use it to train shared models and we do not sell it. Delete it and we remove it from active use.

We aim to keep the service running but do not guarantee uninterrupted availability. To the extent permitted by law, we are not liable for lost profits, lost opportunities or indirect losses, and our total liability in any twelve-month period is limited to the amount you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded.

fomo.ooo is sold by MRGN Ventures Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, which acts as the seller of record for all orders. Stripe processes payments on our behalf, including card transactions, subscription billing, invoicing, applicable sales tax and VAT, and any refunds or chargebacks.

We may update these terms; material changes will be announced in the product before they take effect. Questions go to hello@fomo.ooo.